Technical Operations & Systems

Hey, I'm Hailey!

I build systems that replace chaos with structure.

I figure out how work is happening in a company, then redesign it so it doesn't rely on chaos, memory, or constant firefighting, using strategically designed workflows, automations, AI, and human documentation.

I’m especially drawn to small teams, early-stage companies, and creative businesses (especially in music), where things move fast and the systems haven't quite caught up yet.

A Few Projects I've Built

FULL APP + AI Workflow Engine

Language Learning App

A language learning system based on second language acquisition research, backed by n8n-based AI workflows with built-in validation loops.

Operations Automation

Greenlamp Publishing Pipeline

End-to-end publishing system that replaced a fragile, memory-dependent process with a reliable system blending automation with well-defined human processes.

Team Planning Tool

Google OKR System

An internal tool that automated and simplified OKR planning without requiring teams to change how they worked. Used at Google Books.

AI + Creative Workflow

Yuki Issei: 2.5D Idol

A collaborative experiment in Japan exploring how AI could integrate into a 2.5D idol production workflow, from marketing asset creation to music production.

ABOUT ME

A Nomadic De-chaosifier

I tend to describe myself as a nomadic de-chaosifier. I like stepping into complex systems, whether technical, organizational, or human, and making them clearer, calmer, and more effective.

A lot of the decisions I make in life are guided less by whether something is “normal” and more by whether it feels meaningful and worth doing. This has led to a wide variety of opportunities and experiences.

Professionally, I’ve worked as a systems builder across very different environments and industries. This includes large-scale tech industry positions building systems to help partners work more effectively with Google, as well as smaller, more specialized companies like Onit, where the focus was building structured workflows for complex business operations in Fortune 500 companies. I've worked in oil and gas e-learning, professional poker services, and full-stack web engineering.

I’ve also worked in very small, high-agency environments like Greenlamp Publishing, which had just a handful of people but was operating at a surprising level of scale and efficiency, in part due to the systems I built. Across all of these opportunities was a focus on building reliable, repeatable systems that make business operations run smoothly.

My academic path is a little unconventional. I have two undergraduate degrees: Cognitive Science from Rice University and Computer Science from Minerva University. Minerva was particularly impactful because it was not a traditional campus experience. I studied across multiple cities around the world, including the United States, Korea, Germany, Argentina, Taiwan, and Japan. That experience shaped how I think about collaboration across time zones, cultural contexts, and different ways of working.

Outside of academics, I tend to get very deep into whatever I’m interested in. I’m currently learning Japanese (still very much a beginner), and I spend time writing fiction and screenplays, as I love the process of creating characters and stories to go along with them.

I’m also very interested in music production, an interest I came to in a particular way: I really like a particular J-pop group, but none of my friends were into them. At some point, I got curious about why that difference exists, which somehow turned into studying music theory and trying to understand what, structurally, makes certain music land for certain people. It’s less “I want to be a musician” and more “I want to understand how this thing is built.” This is what happens when systems people get creative hobbies. :)

A small but important detail: I also have a mild obsession with Japanese office supplies. There is no deeper justification for that one.

Experience

Apex

Performance & Decision Systems

Greenlamp Publishing

Publishing Automation

Google

Systems & Infrastructure

Onit

Structured Business Workflows

PetroEd

E-learning Course Development

Education

Rice University

B.A. Cognitive Science

Minerva University

B.S. Computer Science

Side Project

Looking for Soul Cards?

While I wasn't building systems, I wrote a book called Soul Cards. It's a physical book designed to help people connect with themselves at a deeper level through the use of a journal and index cards.